About TwinSix
TwinSix partners with clients to drive meaningful business outcomes through services and solutions, in close collaboration with Pigment teams and the broader partner ecosystem.
We bring together delivery rigor, thoughtful solution design, and strong UX principles to solve complex planning and analytics challenges. Our teams focus not just on implementing solutions, but on designing experiences that are clear, scalable, and intuitive—so clients can confidently adopt, operate, and extend what we build.
At TwinSix, success means delivering high-quality solutions that balance technical excellence, strong design, and real-world usability, enabling clients to achieve value quickly and sustainably.
Role Summary
The Project Manager owns end-to-end project execution and the overall client delivery experience. This role serves as the first point of escalation and ensures projects are delivered successfully, on time, within scope, and with high client confidence and adoption.
Project Managers are accountable for planning, coordination, communication, and follow-through, enabling delivery teams to execute effectively while ensuring clients feel informed, aligned, and supported throughout the engagement.
Outcomes & Success Metrics (KPIs)
Project Managers are measured on delivery predictability, client experience, and team execution:
- Projects delivered on time and within agreed scope
- Clear, predictable project plans (milestones, risks, dependencies) maintained throughout delivery
- High client satisfaction (CSAT) and strong stakeholder alignment
- Effective delivery team accountability and follow-through on commitments
- Adoption readiness achieved through planned handovers, training, and walkthroughs
Core Responsibilities
Project Leadership & Execution
- Own overall project success and day-to-day delivery execution
- Develop, maintain, and actively manage project plans, timelines, milestones, and dependencies
- Track risks, assumptions, issues, and decisions (RAID) and drive timely resolution
- Ensure delivery activities align to agreed scope, timelines, and quality standards
- Identify early warning signs and proactively course-correct as needed
Delivery Team Coordination & Accountability
- Drive accountability across Solution Designers, Solution Developers, and Practice Leads
- Facilitate internal delivery alignment through regular check-ins and planning sessions
- Ensure clarity on roles, responsibilities, and next steps across the team
- Surface delivery risks or capacity constraints to Delivery leadership early
Client Management & Communication
- Manage client stakeholders, expectations, and communication cadence
- Lead client status meetings and maintain clear, consistent reporting
- Serve as the first point of escalation for delivery, scope, or timeline issues
- Triage issues and coordinate resolution with Practice Leads and Head of Delivery
- Ensure key decisions, assumptions, and action items are documented and confirmed
Scope, Change, & Risk Management
- Monitor scope and identify potential changes early
- Partner with Delivery leadership to manage scope changes and tradeoffs
- Ensure impacts to timeline, cost, and delivery are clearly communicated and agreed
- Protect delivery teams from unplanned scope while maintaining strong client relationships
Adoption Enablement & Go-Live Readiness
- Plan and schedule handovers, training sessions, and walkthroughs to support adoption
- Coordinate with Solution Designers and Developers to ensure knowledge transfer
- Track adoption-related actions and readiness milestones
- Ensure clients are prepared for go-live and transition to ownership
Delivery Hygiene & Continuous Improvement
- Apply TwinSix delivery standards and project management best practices
- Identify opportunities to improve delivery processes, tools, and templates
- Capture lessons learned and contribute to continuous improvement across the practice
- Support consistent delivery hygiene across engagements
Key Interfaces
Internal:
- Head of Delivery
- Practice Leads
- Solution Designers
- Solution Developers
- Operations (as needed)
External:
- Client project sponsors
- Client project teams and key stakeholders
Required Qualifications
- Strong project management experience in client-facing delivery environments
- Proven ability to manage timelines, risks, dependencies, and stakeholder expectations
- Excellent written and verbal communication skills
- Comfort facilitating meetings, driving alignment, and steering discussions
- Strong ownership mindset and ability to drive accountability across teams
Preferred Qualifications
- Experience in professional services or partner-led delivery models
- Experience managing multiple concurrent workstreams or projects
- Comfort enabling user adoption through training coordination and walkthroughs
- Familiarity with SaaS, analytics, or enterprise platform implementations
Competencies & Level Alignment
This role calibrates to expectations of a senior project delivery professional, including:
- High autonomy and ownership of client engagements
- Strong stakeholder management and escalation judgment
- Disciplined execution and attention to delivery detail
- Continuous improvement mindset and delivery rigor
What Success Looks Like
First 30 Days
- Owns project cadence and delivery rhythm
- Completion of required Pigment trainings
- Establishes clear project plans and communication structures
- Aligns stakeholders on scope, roles, and delivery approach
First 60 Days
- Predictable execution with proactive risk and dependency management
- Consistent, high-quality status reporting
- Strong internal and client confidence in delivery
First 90 Days
- Smooth execution of adoption plans and readiness activities
- Issues resolved quickly with minimal disruption
- High client trust and engagement
Year 1
- Consistently successful project delivery with high CSAT
- Repeatable delivery hygiene across engagements
- Recognized reliability and leadership within the delivery organization
Why Join TwinSix
As a Project Manager at TwinSix, you’ll play a central role in delivering high-impact client outcomes. You’ll partner with a strong, collaborative delivery team and help clients successfully adopt solutions that drive real value.