About TwinSix
TwinSix partners with clients to drive meaningful business outcomes through services and solutions, in close collaboration with Pigment teams and the broader partner ecosystem.
We bring together delivery rigor, thoughtful solution design, and strong UX principles to solve complex planning and analytics challenges. Our teams focus not just on implementing solutions, but on designing experiences that are clear, scalable, and intuitive—so clients can confidently adopt, operate, and extend what we build.
At TwinSix, success means delivering high-quality solutions that balance technical excellence, strong design, and real-world usability, enabling clients to achieve value quickly and sustainably.
Role Summary
The Solution Designer owns solution design, requirements clarity, and delivery alignment for client engagements. This role translates client needs into effective, scalable solution architecture and ensures that solutions are understood, adopted, and successfully used through training, walkthroughs, and enablement.
Solution Designers operate at the intersection of client needs, functional design, and technical execution, enabling efficient development while ensuring solutions deliver real business value.
Outcomes & Success Metrics (KPIs)
Solution Designers are measured on their ability to drive clarity, efficiency, and adoption:
- Efficiency and productivity in delivery (as defined by Delivery leadership)
- Customer CSAT across owned engagements
- Project timeline adherence through strong design enabling efficient build by Solution Developers
- Adoption readiness, measured through training effectiveness and client confidence
- Reduced scope churn and rework through clear, well-documented requirements
Core Responsibilities
Solution Design & Requirements
- Lead requirements discovery through structured workshops, interviews, and analysis
- Translate business needs into clear, actionable solution designs and build plans for internal developers and clients
- Define functional requirements, assumptions, constraints, and success criteria
- Work with Project Managers or Practice Leads to ensure requirements are appropriately scoped, prioritized, and aligned to outcomes
- Act as the primary owner of design artifacts throughout the engagement lifecycle
Solution Development
- Partner closely with Solution Developers to guide builds toward the intended design
- Provide functional clarification and design decisions during development
- Anticipate downstream implications of design choices, communicate and adjust proactively
- Balance ideal design with client priorities, delivery efficiency, timeline, and platform constraints
Build Reviews & Quality Alignment
- Review builds for alignment to design and UX, efficient and scalable build, and incorporation of best practices
- Validate that implemented solutions meet documented requirements and intent
- Identify misalignments early and work with the team to course-correct
- Support the Practice Lead in maintaining consistency across engagements
Client Adoption & Enablement
- Lead client training sessions, walkthroughs, and enablement activities
- Tailor training content to different user audiences and maturity levels
- Ensure clients understand not just how the solution works, but why it was designed that way
- Build client confidence to independently operate, maintain, and extend the solution
Stakeholder Communication & Facilitation
- Serve as a trusted design partner to client stakeholders
- Clearly communicate complex concepts to both technical and non-technical audiences
- Facilitate alignment across business, technical, and leadership stakeholders
- Manage design-related risks, questions, and expectations proactively
Process Improvement & Practice Contribution
- Refine delivery processes, templates, accelerators, and documentation based on engagement learnings
- Contribute to reusable design patterns and best practices
- Share lessons learned with peers to improve consistency and quality across the practice
- Support onboarding and enablement of new Solution Designers as needed
Key Interfaces
Internal:
- Practice Lead
- Solution Developers
- Head of Delivery (as needed)
- Experience & Design partners (as applicable)
- Pigment CS partners (as needed)
External:
- Client users and business stakeholders
- Client technical counterparts (as needed)
Required Qualifications
- Strong requirements discovery and structured problem-solving skills
- Ability to translate business needs into clear, actionable solution designs
- Excellent communication skills across technical and non-technical audiences
- Client facilitation, workshop leadership, and training capabilities
- Strong sense of ownership and accountability for outcomes
Preferred Qualifications
- Familiarity with Pigment
- Experience designing solutions for complex enterprise workflows
- Strong documentation skills and experience creating enablement materials
- Experience working in multi-stakeholder, partner-led delivery environments
Competencies & Level Alignment
This role calibrates to expectations of a senior individual contributor, including:
- Autonomy in owning design and requirements workstreams
- Cross-functional collaboration without direct authority
- Sound judgment in scope, tradeoffs, and prioritization
- Measurable ownership of delivery efficiency and client outcomes
What Success Looks Like
First 30 Days
- Consistently strong requirements and design artifacts
- Effective client facilitation and stakeholder engagement
- Clear alignment with Solution Developers and Practice Lead
First 60 Days
- Faster build cycles driven by design clarity
- Reduced rework and scope churn
- Strong adoption readiness signals from clients
First 90 Days
- High CSAT on owned engagements
- Effective, confidence-building training outcomes
- Recognized reliability within delivery teams
Year 1
- Recognized as a go-to Solution Designer for complex or high-impact engagements
- Trusted by clients and internal teams for clarity, structure, and judgment
- Meaningful contributions to practice standards and improvements
Why Join TwinSix
As a Solution Designer at TwinSix, you’ll design solutions that clients love—and ensure they succeed long after go-live. You’ll work on meaningful problems, partner closely with talented delivery teams, and see your designs turn into real business outcomes.